Skip to Main Content

RingCentral Web/Desktop App

Showing 52

Bring back HUD manual rearrangement of user contacts

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
Alisha Spencer 3 months ago in RingCentral Web/Desktop App 1 Implemented

REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 10 months ago in RingCentral Web/Desktop App 0 Implemented

Maintain list of recent status messages

In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It wou...
Chris Rosa 11 months ago in RingCentral Web/Desktop App 2 Implemented

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...
Danielle Howes about 1 year ago in RingCentral Web/Desktop App 8 Implemented

Add preview of the beginning of recent SMS messages like the old app used to have

On the old desktop/browser app, you could see a snippet of the beginning message of the most recent sms messages & you could scroll down to see older messages. When we had to switch to the new desktop/browser app, that feature went away & ...
Elizabeth Rosales about 1 year ago in RingCentral Web/Desktop App 0 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Allow the RingCentral App desktop and mobile app to function with Ring Groups

Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scena...
James Marshall SA over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 10 Implemented

dial pad fixed on the screen

Help the dial pad to not to pull up manually everytime to make a call
John Lachica over 1 year ago in RingCentral Web/Desktop App 1 Implemented