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RingCentral Web/Desktop App

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Pin Text Messages

Like in Whatsapp and iMessage, create the ability to pin favorite contacts or most interacted chats, so they would always stay on top.
Sandro Bastien 12 days ago in RingCentral Web/Desktop App 0 Under review

RC app fax default view and download location selection

Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
Test One 14 days ago in RingCentral Web/Desktop App 0 Under review

Additional Out of office/Vacation Voicemail recording

Currently we are only able to have a "during business hours" and "after hours" voicemail recordings and if we ever go out of office, we have to record over what we currently have. It would be really nice to have a third option for "out of office/v...
Gina Niemer 16 days ago in RingCentral Web/Desktop App 0 Under review

Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.

With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
Cloudy Doerre 17 days ago in RingCentral Web/Desktop App 0 Under review

Alert for Call Queue Voicemails in RingCentral App

An alert for Call Queue Voicemails in RingCentral App would be beneficial for users and help productivity. Perhaps something similar to the HUD that shows the queues that the employee is part of and access to listen to the message though RC App. H...
Brett Tedeschi 17 days ago in RingCentral Web/Desktop App 0 Under review

RingCentral App: Reset Settings to Default Option

The RingCentral App is very rich in settings. It would be great to have a "Reset settings to default" option to help in scenarios where users have changed many settings to the extent they cannot remember what changes were made and why the app is n...
Fraz Hamid 19 days ago in RingCentral Web/Desktop App 2 Under review

Share status permissions

The Share status button should not be tied to Message Tab Shown in Main Navigation permission. Instant messaging and your availability are not the same thing.
Billy Creasy 24 days ago in RingCentral Web/Desktop App 1 Under review

Display Desktop Notification Until Acknowledged

We would like to be able to set desktop notifications to display until acknowledged, so that we do not miss any notifications for incoming messages, missed calls, or voicemails. At this point in time, the Windows notification settings dictate how ...
Kiley Loveall 24 days ago in RingCentral Web/Desktop App 0 Under review

Being able to search for faxes in messages by their phone number or their company name.

After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax ...
Denise Downey 24 days ago in RingCentral Web/Desktop App 0 Under review

add custom emojis

It would be helpful to add custom emojis or a logo to a text message.
Scott Pratt Sr 24 days ago in RingCentral Web/Desktop App 0 Under review