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RingCentral Web/Desktop App

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Create Voice Control features for RC (akin to Siri or Hey,Google)

We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and h...
Tammy James 4 months ago in RingCentral Web/Desktop App 0 Under review

Disable Call Recording when a Specific Person is Included on the Call

Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
Ronald A 4 months ago in RingCentral Web/Desktop App 0 Under review

Option to add location on the desktop app for SMS

Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there i...
Ronald A 5 months ago in RingCentral Web/Desktop App 1 Under review

- cx wants an option in the app to only show RingCentral only contacts in MS teams integration

- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
Main main Jordan Bamba 5 months ago in RingCentral Web/Desktop App 0 Under review

Option to report issue to existing case instead of creating a new case.

It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support sta...
Eric Fowler 6 months ago in RingCentral Web/Desktop App 0 Under review

Failed Fax Preview

It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
Shamsia Nainar 6 months ago in RingCentral Web/Desktop App 0 Under review

The ring central app does not display incoming calls properly

The ring central app does not display incoming calls properly - they show up as OUTBOUND calls while in progress, then take up to a minute after the call is completed to actually show up with the correct details. This has always been the issue sin...
Claire Tijamo 6 months ago in RingCentral Web/Desktop App 1 Under review

Use headset control buttons to answer, end, and mute phone calls

Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app ( https://support.ringcentral.com/mvp/ph...
Sidney Beauchamp 6 months ago in RingCentral Web/Desktop App 0 Under review

flag calls

It would be nice to be able to flag certain calls within the app. right click and its an added option.
Cypress Devil 6 months ago in RingCentral Web/Desktop App 0 Under review

Audio Tone when a call disconnects

A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes i...
Matthew Ho 6 months ago in RingCentral Web/Desktop App 0 Under review