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RingCentral Phone

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Call logs that include transfers

Currently call logs are only able to show calls that have come through on direct lines, but now how they were then handled internally. Say, if a caller made a call to the main line, then the call was transferred to another person in the organisati...
Daniel Valastro 28 days ago in RingCentral Phone 0 New

Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
over 2 years ago in RingCentral Phone 3 Already exists

Call Recording: Ability to mute internal call recordings between staff

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...
Ryan Penn 3 months ago in RingCentral Phone 0 Under review

Make the minimum password length 12 or more characters

This would assist in preventing bad actors from accessing the system and ensuring tighter security.
Winston Cook 944C 3 months ago in RingCentral Phone 0 Under review

Voicemail reads status

Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like...
Austin Hamann 15 days ago in RingCentral Phone 0 New

Please add the ability to turn off the user added initial email every time you add a user.

When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of ti...
Chris Derkach 11 months ago in RingCentral Phone 0 Under review

busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch 7 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

More than 10 members of a ring group

All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.
Will Kelley 30 days ago in RingCentral Phone 0 New

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland over 2 years ago in RingCentral Phone 28 Planned

Add ability to auto reduce JPG size to conform to 1.5MB file size limit.

RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS. RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due ...
Albert Davydov 16 days ago in RingCentral Phone 0 New