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RingCentral Phone

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Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Please can we get an audio cue when calls are successfully transferred.

At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can te...
Ben Walker 16 days ago in RingCentral Phone 0 Under review

IVR Feature: Pre-pend a message/greeting on the IVRs then resume

Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played? Our use case is that during seasonal events our business would like to add a very short message onto all their existing mai...
Fraz Hamid 7 months ago in RingCentral Phone 1 Under review

Alert for when someone is on hold for extended time

It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.
Guest about 1 year ago in RingCentral Phone 2 Under review

Ability to customize Ring Central Phone App settings programmatically or set as default for new users.

We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below) Rather than asking thousands of people to repeat the same steps, we would love to be able ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Assign CNAM to individual users direct numbers via Admin Portal

If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is ab...
Guest over 1 year ago in RingCentral Phone 0 Under review

Send an alert when x numbers of calls are in the queue

We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
Guest over 1 year ago in RingCentral Phone 0 Under review

Multifactor authentication

We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (lik...
Guest almost 2 years ago in RingCentral Phone 3 Under review

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest almost 2 years ago in RingCentral Phone 2 Future consideration

Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In

We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests t...
Guest about 2 years ago in RingCentral Phone 1 Under review