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Auto Reply Text messages for when office is closed

There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.
Winnie Bergeron 3 months ago in RingCentral Phone 0 New

Adjust Caller ID reader speed, VM retrieval from Deskphone.

When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
Aaron Mills 3 months ago in RingCentral Phone 1 New

Show how long someone has had an "away" status

In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me f...
DeAnna Wasierski-Dickens 3 months ago in RingCentral Phone 0 New

Second member can answer a call to a queue

Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue...
Mandy Casey 3 months ago in RingCentral Phone 0 Under review

Add reporting for use of specific extensions (like message only extensions)

We often send callers (or offer callers) the ability to leave a message in a message only extension, but we do not have any good reporting of how often this is being used. It would be really helpful to know when a patient selects to transfer to an...
Jim Palmer 3 months ago in RingCentral Phone 0 Under review

When DND status is changed on a hardphone, can you update the desktop app to show the same status?

Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the ha...
Stephanie Muston 3 months ago in RingCentral Phone 0 Under review

Received a call from inmates

For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can re...
Ronald A 3 months ago in RingCentral Phone 0 Under review

international SMS

have the sms enabled for international numbers
heeseung lee 3 months ago in RingCentral Phone 0 Under review

Automatic Voicemail Message

A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting w...
Kendra Symington 3 months ago in RingCentral Phone 0 Under review

Ability to anounce and see the participants of a conference call.

Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
Asimina Georgakopoulou 4 months ago in RingCentral Phone 0 Under review