RingCentral Phone

We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.

Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot. This is to r...

When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text messa...

Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to...