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Delay outbound message by 45 seconds

Do to Medicare regulations we have to say certain things on every sales call. I would like to have a message played after 45 seconds, so people don't hang up when the message is played before I introduce my self.
Scott Linscheid 15 days ago in RingCentral Phone 0 Under review

Ability to record outbound EXTERNAL calls only

Currently when you are setting up automatic call recording, there is only one option to record outbound calls ("Record Outbound Calls") and this means that all outbound calls from that extension, including internal calls to other extensions, will ...
Adrian S 16 days ago in RingCentral Phone 0 Under review

Call waiting for queue calls

There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR...
Guest almost 2 years ago in RingCentral Phone 8 Planned

Report to view what numbers were on a conference call

We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
John Woodall 16 days ago in RingCentral Phone 0 Under review

Ability to Customize Conference Call greeting

We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the in...
John Woodall 16 days ago in RingCentral Phone 0 Under review

It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

Hold and Park Recall timers are needed
Sean McMachan about 1 month ago in RingCentral Phone 0 Under review

Give a reminder when calls are in Park

Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
Guest about 2 years ago in RingCentral Phone 8 Under review

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton 6 months ago in RingCentral Phone 6 Under review

Filter

It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
Candice Callender 17 days ago in RingCentral Phone 0 Under review

Setup On-Demand Call Listening Feature

We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we ...
Evan Loewen 17 days ago in RingCentral Phone 0 Under review