RingCentral Phone

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using...

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.

Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a cal...

You should definitely have this option. Sometimes a quick thumbs up or an emoji is the fastest and best way to answer a text.

How in the (digital) world is oit not possible to see the caller ID of an incoming call, when already engaged on the phone. We could see that with our old analog Panasonic phones from the 80's, and I'm told out that RingCentral does not offer that...

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.