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RingCentral Phone

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Company Fax Number option to enable and disable

We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax...
Aesthetic Desk about 1 month ago in RingCentral Phone 0 Under review

Ability to merge two parked calls

If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
Melissa Hallowell about 1 month ago in RingCentral Phone 0 Under review

Make wrap time block calls from all queues.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus. Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during yo...
Bryan Levinsky 2 months ago in RingCentral Phone 0 Under review

Auto reply that number is disabled for SMS

Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS. I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.
Radney Porcioncula over 1 year ago in RingCentral Phone 2 Under review

Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid 3 months ago in RingCentral Phone 0 Under review

See what number was called in RingCentral Mobile app

On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemen...
Michael Avulov about 1 month ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Limited Extension Continues Rings

This is a MUST, and I need it NOW, I'm in contact with support. Currently Limited extension Phone Ring only 4 time, then hang up. I'm many hundreds of then used in retirement and nursing homes. The Problem is 4 ring(20 seconds), don't Give the Res...
Ernest Mulford about 1 month ago in RingCentral Phone 0 Under review

Prompt Key Press to Receive SMS

Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait tim...
Krystal Boggs about 1 month ago in RingCentral Phone 0 Under review

Ability to answer more than 1 call from a call queue.

Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
Johnny Xiong 3 months ago in RingCentral Phone 0 Under review

Saving a Number while on Call

Is it possible to save a number while on call. To be clear, saving a number from which you are currently on a call. I think it is something that can add efficiency for users to save a number while waiting for the person to pick up the call.
Aibram Lei Arinque about 1 month ago in RingCentral Phone 0 Under review