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RingCentral Phone

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Add On-Demand Pre-recorded Disclaimer Option

I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
Chris Schopmeyer 6 months ago in RingCentral Phone 0 Under review

Call Forwarding Pre-Announcement

Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded...
Heather Franklin-Tupper 8 months ago in RingCentral Phone 0 Under review

Identify that a Call Has Been Forwarded to Recipient

Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way De...
Heather Franklin-Tupper 8 months ago in RingCentral Phone 0 Under review

Utilize the intercom feature without having to dial user extension

We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
Maurice Escayg 4 months ago in RingCentral Phone 1 Under review

Longer Voicemail Length

We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be abl...
Nathan Boyer over 1 year ago in RingCentral Phone 2 Under review

Remove missed call from queue members if answered

Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
Brianna Cunningham about 1 month ago in RingCentral Phone 0 Under review

Add low Toned or Custom Ring Tones

Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.
Dakota Trull 3 months ago in RingCentral Phone 0 Under review

adding auto sms bot to main company number

hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
IVDRIPS IVDRIPS 3 months ago in RingCentral Phone 0 Under review

Answered calls showing up as missed for other extensions

Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to ...
Zany Dunlap 8 months ago in RingCentral Phone 2 Under review

Improve reliability of changes made to IVR text-to-speech

We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to final...
Wickes Building Supplies Ltd 4 months ago in RingCentral Phone 0 Under review