RingCentral Phone

Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing v...

This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for e...

Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails. The way I have managed to mostly ...

My understanding is that currently an IVR is coded as follows: 1) Play IVR Message 2) Await DTMF Key from caller for short period. If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the c...

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...

be able to forward calls automatically by dialing star codes on deskphone

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the statu...

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...