RingCentral Phone

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

we are unable to text from the main line

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.

Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

Call the user with a prerecorded message alerting them they have a voicemail waiting.

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.