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RingCentral Phone

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Allow Call Recording Notification To Be Customizable Per Queue

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Caller ID Name Display on User Extensions End

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
Guest over 2 years ago in RingCentral Phone 3 Under review

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest over 2 years ago in RingCentral Phone 18 Will not implement

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Text from the same main user number

we are unable to text from the main line
Guest over 2 years ago in RingCentral Phone 41 Planned

The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

We wish our devices to "ding" when a call is placed on park until someone takes the call.

Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
Peter Mohr over 2 years ago in RingCentral Phone 0 Under review

Voicemail Ringback

Call the user with a prerecorded message alerting them they have a voicemail waiting.
Guest over 2 years ago in RingCentral Phone 1 Under review

Include voicemail calls in call log

Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" s...
Guest over 2 years ago in RingCentral Phone 0 Under review

Turn Off On hold music globally for Ring Central Audio Conference

Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
Guest over 2 years ago in RingCentral Phone 1 Under review