Skip to Main Content

RingCentral Phone

Showing 1290 of 7545

Showing that a call was answered on the other deskphone

Customer wants to have options to see on the desk phone if someone was able to answer the phone call. Cx wants to see if the call was answered on the other line.
Guest almost 3 years ago in RingCentral Phone 0 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Ability to call multiple numbers and send a pre-recorded message.

Ability to call multiple numbers and send a pre-recorded message.
Jessa Remo almost 3 years ago in RingCentral Phone 0 Under review

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
Guest almost 3 years ago in RingCentral Phone 0 Under review

Which queues are a user assigned to - instead of having to go through each queue to find out

Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
Keith McElmury almost 3 years ago in RingCentral Phone 2 Already exists

HUD on Desk Phone

It would be nice to see who other users on our phone system are talking to on the desk phone.
Afshin Asher almost 3 years ago in RingCentral Phone 0 Under review

RingCentral Number for Osaka, Japan

Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.
Guest almost 3 years ago in RingCentral Phone 0 Under review

Granular User Management Permissions

I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings suc...
Elyse Watts almost 3 years ago in RingCentral Phone 1 Under review

Custom Ringtone for Plug-In

Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
Guest almost 3 years ago in RingCentral Phone 1 Under review

Park feature that everyone can see

If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park exte...
Guest almost 3 years ago in RingCentral Phone 0 Under review