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RingCentral Phone

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Show Presence as Not Available once call is initiated instead of waiting for call to connect

At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was init...
Kiley Loveall about 2 months ago in RingCentral Phone 0 Under review

set the number of times an IVR loops to less than 3

I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't al...
Inventory Inventory 4 months ago in RingCentral Phone 1 Under review

Add call in Queue feature

When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we hav...
Alexis Hussey 6 months ago in RingCentral Phone 2 Under review

Receive, Send, View Texts from "Office Number" as well as other numbers within the organization

We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Cu...
Guest over 1 year ago in RingCentral Phone 0 Under review

I'd like to be able the schedule conference calls in the future

I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
Guest over 1 year ago in RingCentral Phone 1 Under review

Free guest account to convert to paid

There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to ad...
Sylvester Leach almost 2 years ago in RingCentral Phone 3 Under review

Export text conversations to a PDF or other document.

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Support e911 profiles for mobile/remote users to quickly change

As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time. It would be far more effici...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Group Owned Inbound Fax Only Phone Numbers

Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails. The way I have managed to mostly ...
Frank Busal-1100 about 2 years ago in RingCentral Phone 1 Future consideration

When forwarding a call, show caller ID of original caller, not person who forwarded the call

When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of th...
Edward Scott 3 months ago in RingCentral Phone 1 Under review