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Forward caller id from Parking Lot

In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
Michael Thum 11 months ago in RingCentral Phone 0 Under review

busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch about 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Option to remove a caller from the conference call and to see if the caller is still there

This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.
Maria Marbella over 2 years ago in RingCentral Phone 1 Under review

Staff want a different ring tone for external calls verses internal calls.

They answer external calls during set hours, but answer internal calls at all times.
Deb Moretz 7 months ago in RingCentral Phone 1 Under review

MVP Desk Phone License With No DID

Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causi...
Arick Hauschild 7 months ago in RingCentral Phone 1 Under review

Need a easier way to transfer a call directly from a desk phone to someone's voicemail

Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone...
Craig Rhinehart over 1 year ago in RingCentral Phone 0 Under review

Assign CNAM to individual users direct numbers via Admin Portal

If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is ab...
Guest over 2 years ago in RingCentral Phone 1 Under review

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest about 3 years ago in RingCentral Phone 0 Future consideration

Call Masking for credit card transactions need to be available for mvp plans.

I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
Ruch Maneth 4 months ago in RingCentral Phone 0 Under review

Call Recording: Ability to mute internal call recordings between staff

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...
Ryan Penn 9 months ago in RingCentral Phone 0 Under review