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RingCentral Phone

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Customized fax template

The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.
Colette Quinley 4 months ago in RingCentral Phone 0 New

Add the ability to see if a user refused to answer a call or has ended a call.

It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.
Adrian Grant 4 months ago in RingCentral Phone 0 New

We need to see who else is calling, when already engaged on a phone!!!!!!!!!!!!!!!!!

We use Yelling TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call n...
Laurent Cunin 4 months ago in RingCentral Phone 0 New

Allow others to see faxes

We have a couple of agents that monitor the faxes. Please switch on fax viewing for multiple agents.
Nick Colson 4 months ago in RingCentral Phone 0 New

Please allow the ability to pull from the Global Address List in Office 365 - Settings/Calendar and Contacts

Please allow the ability to pull from all the Global Address Lists in Office 365. The calendar and contacts Office 365 sync option was available in the old app, however it is not available in the new unified RC app. The setting must give us the ab...
Mario Moccia 4 months ago in RingCentral Phone 1 Already exists

When receiving multiple calls on desk phone, have it ring/beep with audio

When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the...
Jaime Cho 4 months ago in RingCentral Phone 0 New

Group Call Pick-up ring

The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an ext...
Darrell Rands. 1 1 3 0 4 months ago in RingCentral Phone 0 New

text to speech improvements

text to speech is very quick when having multiple lines with options. no pauses after dots or commas
Majed Alzahabi 4 months ago in RingCentral Phone 0 New

Play hold music from desktop phone to enjoy while working.

It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.
Michael Guida 4 months ago in RingCentral Phone 0 New

Priority on internal transfers over external calls

We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the unde...
Richard Valenta 4 months ago in RingCentral Phone 0 New