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RingCentral Phone

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Enable editing of VVX450 softkeys

The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed cal...
Vishal Gajipra 7 months ago in RingCentral Phone 0 Under review

Admin toggle for auto answering calls

This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would...
Danny Sharp 7 months ago in RingCentral Phone 0 Under review

One-Time Password/Two-Factor Authentication

Ability to receive One-Time Password/Two-Factor Authentication from Alibaba.com Reference: Bandwidth. Facebook Google Instagram Outlook Twitter Venmo Wells Fargo Tinder Zelle Ameriprise Financial WhatsApp
Marvin S. 7 months ago in RingCentral Phone 0 Under review

Carrier lookup app

A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
Aurora Operations 7 months ago in RingCentral Phone 0 Under review

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 7 months ago in RingCentral Phone 0 Under review

SharedLine Extension to be added on Call Queue

Ability the add SharedLine License to a call queue to ring simultaneously.
Marvin S. 7 months ago in RingCentral Phone 0 Under review

Centralized viewing of voicemails, texts, call logs, contacts

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...
Nick Farquhar 7 months ago in RingCentral Phone 0 Under review

Custom DNC

RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called. I would like to be able to upload a list of p...
Allen H 7 months ago in RingCentral Phone 1 Under review

Customize Audio for Call Park

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...
Logan Kesselring 7 months ago in RingCentral Phone 7 Under review

Voicemail reads status

Setting up some programming to have your voicemail read a user's custom status would be very helpful so users didn't have to setup a new voicemail recording every time they were going to be out of the office for any extended period. Something like...
Austin Hamann 7 months ago in RingCentral Phone 0 Under review