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RingCentral Phone

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Identify that a Call Has Been Forwarded to Recipient

Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way De...
Heather Franklin-Tupper 4 months ago in RingCentral Phone 0 Under review

Add call in Queue feature

When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we hav...
Alexis Hussey 5 months ago in RingCentral Phone 2 Under review

Placing incoming calls on a park line automatically after a certain amount of rings.

We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
Zach Dearth 3 months ago in RingCentral Phone 0 Under review

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott about 2 months ago in RingCentral Phone 1 Already exists

Outbound Caller Name not updated with TMobile

My employee's outbound caller ID doesn't show up as Goosehead Insurance. His phone number is (817)865-1768. Please get this updated ASAP! It's showing as a law firm which is causing alot of issues with our business. Thank you!
Missy Krippel 19 days ago in RingCentral Phone 0 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella over 1 year ago in RingCentral Phone 2 Under review

Send Text to RingCentral Number through Email

Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers. Examples: ########...
Erik Jacobsen almost 2 years ago in RingCentral Phone 3 Future consideration

disable incoming call ringing on desktop app, but allow only on mobile app

we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
Doron Danon about 1 month ago in RingCentral Phone 0 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke almost 2 years ago in RingCentral Phone 2 Under review

Ringback Time Adjustment

We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.
Andrea Rodriguez 20 days ago in RingCentral Phone 0 Under review