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Call length recording - save option / sorting option

A way to clear out calls under a certain length, either a filter or a preset feature to not save calls that are under a certain length
Jack Fulton 21 days ago in RingCentral Phone 0 New

Allow others to see DND status through the phone settings not just the app

This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I should...
Amy Russolillo 3 months ago in RingCentral Phone 1 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two 11 months ago in RingCentral Phone 1 Under review

Ability to Attach PDF Files with Texting with RC Phone App or RC App

Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files
Jeff Hultberg over 2 years ago in RingCentral Phone 19 Will not implement

Remove user's extension announcement on DND ( Dial by Name Directory)

We have several business units. Some use direct dial numbers and some extensions. When using the DND (Dial by Name Directory) feature, an automatic announcement indicates that the call is being transferred to USER, extension XXXX. We do not want e...
Hamid Jahan about 1 month ago in RingCentral Phone 0 New

Set Users Status on their behalf

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
Zoe Ratchford almost 3 years ago in RingCentral Phone 10 Under review

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 3 months ago in RingCentral Phone 0 Under review

Please can we get an audio cue when calls are successfully transferred.

At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can te...
Ben Walker 8 months ago in RingCentral Phone 0 Under review

I'd like to be able to assign a different ring tone for internal callers versus external callers

Everyone would benefit. Employees would know if the call was internal or external just by the ringtone.
Michelle Caggiano 23 days ago in RingCentral Phone 0 New

Allow Call Queue Voicemail Selection

For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please al...
Jack LaQuatra about 1 month ago in RingCentral Phone 0 New