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Basic Hunt Group for Answering Position

Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of ...
James Berman 9 months ago in RingCentral Phone 1 Under review

Launch an External App or Website for Incoming Calls - Optional on Answer

Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was ...
Heather Franklin-Tupper 5 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Launch an External App or Website for Incoming Calls - but not on internal calls

We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch
Heather Franklin-Tupper 5 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Multiple Caller IDs

Sometimes businesses will provide services for other businesses and need to have the caller id reflect that. It would be ideal to be able to set a unique caller ID for each outbound phone number in use. Perhaps use Phone System > Phone Numbers ...
Richie Schut 8 months ago in RingCentral Phone 1 Under review

Initiate call from software to any RC device

You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would...
Eric Lehman about 1 month ago in RingCentral Phone 0 Under review

HUD for more than 100 users

If this is the only place that we can see real time status and availability this needs to be expanded past the 100 user cap. I am sure there are many RC customers out there that have more than 100 users. Honestly the HUD capability should just sim...
Eric Lehman about 1 month ago in RingCentral Phone 1 Under review

Contact searching by location

We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each ...
Eric Lehman about 1 month ago in RingCentral Phone 0 Under review

Dial by Extension via Multi Level IVR

The option to dial by extension using the Multi-Level IVR
Denise ADM about 1 month ago in RingCentral Phone 0 Under review

.HEIC File Format on SMS

Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in...
Lindsey Gloria 3 months ago in RingCentral Phone 0 Under review

SMS opt-in opt-out

TCPA compliance.
Salvador Acevedo 3 months ago in RingCentral Phone 0 Under review