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RingCentral Phone

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Remove call announcement when transferring calls

I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several time...
Sara McDaniel 2 months ago in RingCentral Phone 1 Under review

Make my active phone number Highly Visible inside my desktop phone application

I manage 3 different Ring Central phone numbers. Would you folks make the phone number that is active inside my desktop phone application Highly Visible at all times when I am in the desktop application? Maybe in the blue ribbon at the top.
Craig Duran about 1 month ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Make wrap time block calls from all queues.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus. Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during yo...
Bryan Levinsky 2 months ago in RingCentral Phone 0 Under review

Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid 3 months ago in RingCentral Phone 0 Under review

Company Fax Number option to enable and disable

We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax...
Aesthetic Desk about 1 month ago in RingCentral Phone 0 Under review

Ability to merge two parked calls

If two callers call in and are placed in Park 1 and Park 2, I want to be able to merge these two with me for a conference call.
Melissa Hallowell about 1 month ago in RingCentral Phone 0 Under review

Ability to answer more than 1 call from a call queue.

Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
Johnny Xiong 4 months ago in RingCentral Phone 0 Under review

Removal of limit to the words/characters in the tasks description field

See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.
Maria Marbella over 1 year ago in RingCentral Phone 1 Under review

See what number was called in RingCentral Mobile app

On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemen...
Michael Avulov about 1 month ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Manual Call Queue Time Schedule Override

Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Busines...
Atris Everson 7 months ago in RingCentral Phone 2 Under review