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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Global Wrap Time for Users

Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies t...
Jamie Estes over 1 year ago in RingCentral Phone 0 Under review

Show Caller Name in 'Missed Call' emails

Today we have to do a reverse lookup to see who called us.
Steve Deal about 3 years ago in RingCentral Phone 0 Already exists

Allow us to remove the ignore button

Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!
Brandon Carr over 1 year ago in RingCentral Phone 0 Under review

Call log for transferred calls

In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up...
Tiffany Leicht about 3 years ago in RingCentral Phone 0 Future consideration

disable the rollover

We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.
Guest about 3 years ago in RingCentral Phone 2 Future consideration

RC OFFICE and RDP (windows)

I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension
Guest about 3 years ago in RingCentral Phone 0 Future consideration

Customize Audio Conferencing Greeting

Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.
Michelle Staniec over 1 year ago in RingCentral Phone 0 Under review

For Rotating Queue Call Handling, make the agent state Busy if calls are refused

For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when the...
Paul Hope over 1 year ago in RingCentral Phone 0 Under review

Fax - suppress the header on transmissions to not list the sender's full name!

Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently...
Svetlana Farwell over 1 year ago in RingCentral Phone 0 Under review

New Text Message Email give webpage link, not just app

When a text message is received, the notification email refers to the RingCentral app for replies: "To reply using the RingCentral app, click here ." If an additional reference and link to using the RingCentral webpage for replies in lieu of the a...
Jason Phillips over 1 year ago in RingCentral Phone 0 Under review