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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Add voicemail to text in french

Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.
Guest about 3 years ago in RingCentral Phone 0 Under review

Email to fax, let body of email be part of cover page

It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.
Oak Norton about 3 years ago in RingCentral Phone 3 Under review

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
Chase Owens about 3 years ago in RingCentral Phone 0 Under review

Priority option for queues.

I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of com...
Chase Owens about 3 years ago in RingCentral Phone 1 Under review

RINGCENTRAL APP LIST OF CALLS

Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recording...
Guest about 3 years ago in RingCentral Phone 0 Under review

Caller ID and Contact Lists assigned to a Group

When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation m...
Guest about 3 years ago in RingCentral Phone 0 Under review

Reports showing number of rings before pickup

We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
John Besedic about 3 years ago in RingCentral Phone 0 Under review

Requesting a feature to have the option to assign voicemails to multiple users.

Requesting a feature to have the option to assign voicemails to multiple users.
Guest about 3 years ago in RingCentral Phone 1 Under review

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel about 3 years ago in RingCentral Phone 19 Future consideration

Four Digit Dialing - Quick Conference Calling

We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.
Dinesh Bakshi about 3 years ago in RingCentral Phone 0 Under review