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RingCentral Phone

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Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest about 3 years ago in RingCentral Phone 13 Future consideration

Disable the computer screensaver when on an active call or meeting

When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications...
Mike Tormanen 5 months ago in RingCentral Phone 0 New

Add Department Field to User Templates

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...
Nick Rowland almost 2 years ago in RingCentral Phone 2 Under review

Stop Queue Call from Ringing on Offline Users!

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...
Matthew Lamb about 2 years ago in RingCentral Phone 4 Under review

Special ring tone when extension to extension called

I think it would be great if you had an automatic different ring tone when someone dialed an extension directly as opposed to an outside call. We don't always intercom, but sometimes use the extension which would alert coworker automatically of th...
David Reeve 8 months ago in RingCentral Phone 0 New

Call timer should only start once somebody actually answered the call

When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringing Customer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the call...
Laine's Enterprise 22 days ago in RingCentral Phone 0 New

Customize Audio for Call Park

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...
Logan Kesselring 12 months ago in RingCentral Phone 7 Under review

Adding additional Line within User Extension

We are a company who always use Conference call on their Deskphone. We want to utilize all of the lines on our Deskphone wherein while we are using Line 1 and Line 2 (with customers) we need want to use another line to call another client (externa...
Ranier Gallego 23 days ago in RingCentral Phone 0 New

DND App status should be reflected on desk phone

If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
Matt Julian 4 months ago in RingCentral Phone 0 New

Add Any and All Extensions to Presence List

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
Matthew Prythero about 2 years ago in RingCentral Phone 5 Under review