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RingCentral Phone

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Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress

Set Do Not Disturb when RCV, Teams, Zoom or WebEx meetings in progress. Incoming calls on RC are quite disruptive and persistent on both laptop and mobile device unless the user intentionally switches softphone to DND. Not ideal to go back and for...
Mike Sizemore 8 months ago in RingCentral Phone 1 Under review

regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives re...
Guest about 1 year ago in RingCentral Phone 2 Under review

Customize popup notifications

We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phon...
Guest about 1 year ago in RingCentral Phone 0 Under review

RingCentral Phone desktop sync status when on a RingCentral Meetings

It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, i...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Add User Caller ID option: ability to select User's Name as a Caller ID

Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Allow BOTH First and Last name for Dial by Name directory

Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses ...
Guest about 2 years ago in RingCentral Phone 1 Under review

caller id following the call

can we set it up where the caller id of the original caller follows the call throughout many transferrers
Heather Casteel 8 days ago in RingCentral Phone 0 New

Assign multiple lines to one phone

RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This featur...
Carlos Fernandez 7 months ago in RingCentral Phone 0 Under review

User should be able to pick up calls placed on hold even if another extension ansewered their phone

Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be ...
Jason Hicks 9 months ago in RingCentral Phone 0 Under review

Multifactor Authentication through Microsoft, Google, Duo, Yubikey

Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google ...
Zach Nieves 12 months ago in RingCentral Phone 3 Under review