Skip to Main Content

RingCentral Phone

Showing 1290 of 7545

send voice notes instead of text

be able to send voice notes
Shay Frago 4 months ago in RingCentral Phone 0 New

Zenoti Integration

Change availability status on ring central based on Zenoti Calendar appointments. i.e. I have an appointment that is checked in on Zenoti, my ring central will automatically be switched to not available and then will automatically be set to as ava...
Chandel Brown 4 months ago in RingCentral Phone 0 New

a way to see calls ignored by agents

We have a call center and need basic reporting, such as the ability to see calls ignored by our agents (where they don't answer and the call goes to another agent), also need to see Availability % for each agent. These items are essential for any ...
Richard Graciano 4 months ago in RingCentral Phone 0 New

Give ability to set an alternate park recall destination other than the original phone that parked it.

It's a problem that calls recall to a phone where someone may not be and then ends up in that user's voicemail. It would help if you could create a park recall queue group so that it rings several phones.
Unified Technologies 4 months ago in RingCentral Phone 0 New

Ability to add a Virtual Mobile Phone Number

It will be very useful if ringcentral offers an option to also add a virtual Mobile number as many applications out in the market are offering such as Ykee
FLYMINGO UK LTD ADMIN 4 months ago in RingCentral Phone 0 New

If a user is 'Offline' exclude them from the call queues they are part of.

This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when...
Dacre Staines 4 months ago in RingCentral Phone 0 New

Have a way to limit toll charges from a whitelisted area code

We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit o...
Richard Valenta 4 months ago in RingCentral Phone 0 New

Detect RC Contact Name Correctly

I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent succ...
James Peterson 4 months ago in RingCentral Phone 0 New

USER Voicemail PIN Change

We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicema...
Michael Smith 4 months ago in RingCentral Phone 0 Planned

Add DTMF as softkey during an active call

We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they wa...
Ricky Coffey 4 months ago in RingCentral Phone 0 New