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RingCentral Phone

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Auto-removal from Queue if call is missed (user forgot to log out of queue while away).

Our old phone system would remove user from queue if they missed a call completely while available. This is helpful when users forget to remove themselves from the queue while away on break or end of shift. Now we have to monitor this and have an ...
Sunshine Weihert 6 months ago in RingCentral Phone 2 Under review

Alert for when someone is on hold for extended time

It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.
Guest about 1 year ago in RingCentral Phone 2 Under review

Limited Extension Continues Rings

This is a MUST, and I need it NOW, I'm in contact with support. Currently Limited extension Phone Ring only 4 time, then hang up. I'm many hundreds of then used in retirement and nursing homes. The Problem is 4 ring(20 seconds), don't Give the Res...
Ernest Mulford about 1 month ago in RingCentral Phone 0 Under review

Prompt Key Press to Receive SMS

Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait tim...
Krystal Boggs about 1 month ago in RingCentral Phone 0 Under review

Do not push app updates before repo updated

With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an...
Erik Jacobsen 8 months ago in RingCentral Phone 2 Under review

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest about 2 years ago in RingCentral Phone 8 Under review

Saving a Number while on Call

Is it possible to save a number while on call. To be clear, saving a number from which you are currently on a call. I think it is something that can add efficiency for users to save a number while waiting for the person to pick up the call.
Aibram Lei Arinque about 1 month ago in RingCentral Phone 0 Under review

User should be able to pick up calls placed on hold even if another extension ansewered their phone

Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be ...
Jason Hicks 9 months ago in RingCentral Phone 0 Under review

Add an option to block deleting call logs in Ring central application

our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We...
Jean Granizo about 1 month ago in RingCentral Phone 0 Under review

Text and voice broadcast services

Hi, I think it would be a great idea for ringcentral to offer broadcasting services for text and voice calls.
LeSaunta Wilson about 1 month ago in RingCentral Phone 0 Under review