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RingCentral Phone

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Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest about 2 years ago in RingCentral Phone 6 Future consideration

Park/Assigned Lines on Cordless Phones

We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our ass...
Elyse Watts 6 months ago in RingCentral Phone 0 Under review

Which queues are a user assigned to - instead of having to go through each queue to find out

Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
Guest almost 2 years ago in RingCentral Phone 2 Under review

SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...
Guest over 2 years ago in RingCentral Phone 9 Planned

Better fax failure messages and admin tracking dashboard

Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes ...
Dan Herrera 6 months ago in RingCentral Phone 0 Under review

Allow assigning different extensions to the same number.

In my situation I use a desk phone in the office and the ring central app on my cell phone when out of the office. I don't like for both of them to ring simultaneously. It would be useful to be able to assign a specific extension to the desk phone...
Dax Lonetto 4 months ago in RingCentral Phone 0 Under review

Use *82 to unblock private caller ID when placing outbound call via desk phone

Would love to have the option to unblock my caller ID via my desk phone when placing an outbound call.
Yolanda Osoria 28 days ago in RingCentral Phone 0 New

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton 10 months ago in RingCentral Phone 6 Under review

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest over 2 years ago in RingCentral Phone 5 Under review

IVR Feature: Pre-pend a message/greeting on the IVRs then resume

Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played? Our use case is that during seasonal events our business would like to add a very short message onto all their existing mai...
Wickes Building Supplies Ltd 11 months ago in RingCentral Phone 1 Under review