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SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...
Patton Echols about 3 years ago in RingCentral Phone 13 Planned

DND - Presence Key Notification

When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
Grapevine MSP 10 months ago in RingCentral Phone 0 Under review

Please add the ability to turn off the user added initial email every time you add a user.

When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of ti...
Chris Derkach over 1 year ago in RingCentral Phone 0 Under review

Dial 311 in New York City

It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
Alex Almonte 4 months ago in RingCentral Phone 1 New

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest about 3 years ago in RingCentral Phone 19 Will not implement

Have an option for an alternative ring tone for direct dial numbers.

I know when our office phones are ringing and my staff answer the calls. If someone has my direct dial, it is the same ring tone. It would be immensely helpful if I could select a different ring tone for calls intended for me personally. I am sure...
Marilyn Bash 4 months ago in RingCentral Phone 0 New

Would like the ability to change the amount of time before status changes from available to invisible

Sometimes when processing work I don't notice that my availability has changed from available to invisible if no new communication has come in.
Barbara Shuman 3 months ago in RingCentral Phone 0 New

Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo almost 3 years ago in RingCentral Phone 8 Under review

Add the ability to see if a user refused to answer a call or has ended a call.

It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.
Adrian Grant 27 days ago in RingCentral Phone 0 New

Send calls to Deskphone from Chrome Extention

Hi there, Can you implement the browser extention to connect with my deskphone and every time i click to call a number my the call will be send on my deskphone ?
Boris Cosneanu 3 months ago in RingCentral Phone 0 New