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RingCentral Phone

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Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo over 2 years ago in RingCentral Phone 8 Under review

Dial a call queue from a button

At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as...
Richard Valenta 4 months ago in RingCentral Phone 0 Under review

SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...
Guest over 2 years ago in RingCentral Phone 11 Planned

Fax someone automatically uses fax number rather than phone number

When attempting to fax from the Contact screen, Ring automatically chooses the first number on file rather than the number labeled fax. This means that it is not useful to have the option to fax from the Contact section. It would be user friendly ...
Sarah Needler 24 days ago in RingCentral Phone 0 New

Remove user's extension announcement on DND ( Dial by Name Directory)

We have several business units. Some use direct dial numbers and some extensions. When using the DND (Dial by Name Directory) feature, an automatic announcement indicates that the call is being transferred to USER, extension XXXX. We do not want e...
Hamid Jahan about 2 months ago in RingCentral Phone 0 New

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest over 2 years ago in RingCentral Phone 6 Under review

show call logs on call presence

Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone lo...
John Boctor 2 months ago in RingCentral Phone 0 Under review

Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

Missing features include: Call duration of all active calls Complete caller information for all active calls Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app) Option to display entire HUD that lis...
Guest almost 2 years ago in RingCentral Phone 4 Planned

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest over 2 years ago in RingCentral Admin Portal / RingCentral Phone 3 Under review

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest over 2 years ago in RingCentral Phone 18 Will not implement