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regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives re...
Guest over 1 year ago in RingCentral Phone 4 Under review

Be able to use web hyperlinks in the text tool

Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day t...
Craig Koren 3 months ago in RingCentral Phone 0 Under review

Initiate call from software to any RC device

You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would...
Eric Lehman about 2 months ago in RingCentral Phone 0 Under review

HUD for more than 100 users

If this is the only place that we can see real time status and availability this needs to be expanded past the 100 user cap. I am sure there are many RC customers out there that have more than 100 users. Honestly the HUD capability should just sim...
Eric Lehman about 2 months ago in RingCentral Phone 1 Under review

Contact searching by location

We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each ...
Eric Lehman about 2 months ago in RingCentral Phone 0 Under review

Dial by Extension via Multi Level IVR

The option to dial by extension using the Multi-Level IVR
Denise ADM about 2 months ago in RingCentral Phone 0 Under review

Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
Brittany Banks 6 months ago in RingCentral Phone 1 Under review

Removal of limit to the words/characters in the tasks description field

See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.
Maria Marbella over 1 year ago in RingCentral Phone 1 Under review

Do not disconnect all callers when organizer leaves conference call

When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a w...
Byrne Reese 9 months ago in RingCentral Phone 0 Under review

Bulk Text Messaging To Alert All Clients At Once

As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday...
Chad Lehman about 2 months ago in RingCentral Phone 0 Under review