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RingCentral Phone

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Capture RC App and RC Phone App login information in Audit Log

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using...
Mike Tormanen over 1 year ago in RingCentral Phone 4 Under review

Let me see the Caller ID (of the caller) when a user I am using Presence to monitor gets a call

So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager kn...
Matt McDaniel about 2 months ago in RingCentral Phone 0 New

More efficient way to transfer to VM using the phone

Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key. If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. En...
Kurt Hayen 9 months ago in RingCentral Phone 2 Under review

Avoid pressing 1 when a que call is forwarded to a mobile number

Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a cal...
Danae Whetten 12 months ago in RingCentral Phone 2 Under review

MVP Desk Phone License With No DID

Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causi...
Arick Hauschild 12 months ago in RingCentral Phone 1 Under review

Sync RC status with Microsoft Teams

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher 7 months ago in RingCentral Phone 0 New

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest over 3 years ago in RingCentral Admin Portal / RingCentral Phone 6 Under review

Cannot receive OTP from eBay to verify phone

Cannot receive OTP text message from eBay, however that is the only way to verify a phone number on the eBay platform
Marc Phone about 2 months ago in RingCentral Phone 0 New

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 12 months ago in RingCentral Phone 0 Under review

Changing the default name from being the main super admin/main extension

When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as t...
Ahmed Ibn Abdul-Aziz 26 days ago in RingCentral Phone 0 New