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RingCentral Phone

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DND on all Deskphones

I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. Thi...
Jordan Wright over 1 year ago in RingCentral Phone 0 Under review

Email to fax, let body of email be part of cover page

It's time you allowed the text in the body of an email sent to [number] to be included as part of the cover page message to the recipient.
Oak Norton over 1 year ago in RingCentral Phone 3 Under review

Export text conversations to a PDF or other document.

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Position in Line Announcement for RingCentral Office

When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with s...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Add Back the Option to Transfer a Call Directly to Voicemail

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owne...
Guest almost 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney almost 2 years ago in RingCentral Phone 0 Future consideration

Notification of SPAM phone number status

Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
Shadi Gharfeh 8 days ago in RingCentral Phone 0 New

Incoming Caller ID should show the name and number on all plans.

Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Th...
Albert Michalec about 1 month ago in RingCentral Phone 1 Under review

Park/Assigned Lines on Cordless Phones

We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our ass...
Elyse Watts about 2 months ago in RingCentral Phone 0 Under review