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Voicemails /TEXT / Missed Calls Etc.

May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our out...
Krista Allen 3 months ago in RingCentral Phone 0 Under review

Answered calls showing up as missed for other extensions

Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to ...
Zany Dunlap 4 months ago in RingCentral Phone 0 Under review

Access all voicemail boxes from the App

I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal...
Malissa Cadwallader 4 months ago in RingCentral Phone 0 Under review

Adding the time the missed call was received

It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.
Sarah Schram 6 months ago in RingCentral Phone 0 Under review

Email notifications for received text messages only when text is unread after x minutes

I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has...
Ryan Davis about 1 month ago in RingCentral Phone 0 Under review

Caller ID Name Display on User Extensions End

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
Guest about 2 years ago in RingCentral Phone 3 Under review

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart about 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Fix Voicemail Access

If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means th...
Guest over 1 year ago in RingCentral Phone 1 Under review

Correct verbal to text messaging

You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status.....
Robert Kern 7 months ago in RingCentral Phone 1 Under review

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest almost 2 years ago in RingCentral Phone 2 Under review