RingCentral Phone

I have a customer that is in the banking industry and needs the ability for tellers to originate outbound calls from the desktop RC app on their PC, but have it dial out from their desktop phone. The tellers aren't allowed to wear headsets, so the...

Missing features include: Call duration of all active calls Complete caller information for all active calls Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app) Option to display entire HUD that lis...

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular The information is already there and available. All that is ...

people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.

When a customer calls in, they hear an advertisement greeting. If the caller is placed on hold, they should continue hearing the greeting from where it left off. This cycle should continue if the caller is placed on hold several times, until the g...

A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.

Please implement the option to share a phone user's directory with all users of the same company so that all users don't have to program each incoming phone number into their phone.

Park location users would be able to see who is parked at that location

For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.

It would be a very welcome feature add to have contacts sync with desktop handsets. Currently, when people call, I only see the phone number on the handset display. I have to run a search in my outlook contacts to see if the caller is known. My on...