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RingCentral Phone

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Reach into multiple Inboxes to listen to and administer more than just your own inbox

I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inb...
Doug Ritchie about 1 month ago in RingCentral Phone 0 New

Display the time zone of the person you are about to call

I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable wi...
Christopher Mace 6 months ago in RingCentral Phone 0 Under review

Set phone to DND during synced calendar meetings (RC or otherwise)

It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
Guest over 2 years ago in RingCentral Phone 3 Under review

Dial 311 in New York City

It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
Alex Almonte 2 months ago in RingCentral Phone 0 New

Add Any and All Extensions to Presence List

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
Matthew Prythero over 1 year ago in RingCentral Phone 4 Under review

Recording message after customer has been put on hold

When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer...
Amanda Bartlett about 1 month ago in RingCentral Phone 0 New

Caller ID on a Presence Button

We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We t...
Phil Giordano about 1 month ago in RingCentral Phone 0 New

Forward text messages to. another extension

My understanding is I can forward my extension to a colleague, but I can't forward my text messages. If I go out of town, I still have to deal with text messages. Can you fix this?
Brad Tucker 2 months ago in RingCentral Phone 0 New

Which queues are a user assigned to - instead of having to go through each queue to find out

Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
Guest over 2 years ago in RingCentral Phone 2 Under review

Dial by Name directory by site

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees liste...
Cliff Garstka over 2 years ago in RingCentral Phone 6 Under review