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RingCentral Phone

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Rearrange lines on Phones without having to delete lines and add them again

I'd like the ability to rearrange lines in Presence without having to delete the queue and add it again.
Nicole Bryant 3 months ago in RingCentral Phone 0 Under review

Spam Risk Caller ID to be removed

Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to per...
New Jersey 7 months ago in RingCentral Phone 0 Under review

regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives re...
Guest about 1 year ago in RingCentral Phone 4 Under review

Alert for when someone is on hold for extended time

It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.
Guest about 1 year ago in RingCentral Phone 2 Under review

Needs to have way to receive an SMS Msg across multiple extensions....A bank can only send 2FA to one phone number but more than one user may need access to that 2FA code

A bank sends 2FA code via SMS. The same person in an accounting firm might not be loggin g in each time....the code needs to go to one of 3 or 4 extensions rather than the one person who isn't available today.
Randall Klein 5 months ago in RingCentral Phone 0 Under review

Fix Voicemail Access

If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means th...
Guest over 1 year ago in RingCentral Phone 1 Under review

It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

Hold and Park Recall timers are needed
Sean McMachan 3 months ago in RingCentral Phone 0 Under review

Access all voicemail boxes from the App

I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal...
Malissa Cadwallader 6 months ago in RingCentral Phone 0 Under review

Manual Call Queue Time Schedule Override

Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Busines...
Atris Everson 9 months ago in RingCentral Phone 2 Under review

Caller ID Name Display on User Extensions End

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
Guest about 2 years ago in RingCentral Phone 3 Under review