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RingCentral Phone

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Increase the character limit of email addresses that receive faxes, texts, and voicemails

This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.
Jessica Harlan about 2 months ago in RingCentral Phone 0 New

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella about 2 years ago in RingCentral Phone 2 Under review

Please make it possible for two different numbers ringing on the same line to have unique ring tones

This would allow someone working with two different companies such as myself to differentiate by ringer the number the caller has dialed to reach the line. In a perfect world I could prepare myself and answer with the correct company greeting.
Guest over 2 years ago in RingCentral Phone 1 Under review

Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue

We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync. The exact conditions...
Mike Masi about 1 month ago in RingCentral Phone 0 New

Disable Incoming Call Pop on Avaya J100 series phones

We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones. Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2...
Ritche Fixtel about 1 month ago in RingCentral Phone 0 New

Custom voice message for ringcentral phones when offline

Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available t...
John Besedic 4 months ago in RingCentral Phone 0 Under review

Add Any and All Extensions to Presence List

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
Matthew Prythero over 1 year ago in RingCentral Phone 4 Under review

Add additional MSI install switches into RC Phone MSI installers

Please add install switches to disable/suppress the following during installation: Product Tour App Download Prompt
James Griggers 2 months ago in RingCentral Phone 0 New

Set phone to DND during synced calendar meetings (RC or otherwise)

It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
Guest over 2 years ago in RingCentral Phone 2 Under review

voicemail auditing by administrators

One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was crea...
Richard Valenta 7 months ago in RingCentral Phone 1 Under review