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RingCentral Phone

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Optional separate ringtone for inner office calls

The option of having a separate ringtone for inner office calls would greatly improve productivity. Currently having to look at the phone every time it rings to see if is my coworker , trying to reach me can be distracting.
Rodell Ray 3 months ago in RingCentral Phone 0 Under review

Get alerts when a users mailbox exceeds a certain number of unread messages.

It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then t...
Michael Northcraft 6 months ago in RingCentral Phone 0 Under review

Ability to customize Ring Central Phone App settings programmatically or set as default for new users.

We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below) Rather than asking thousands of people to repeat the same steps, we would love to be able ...
Guest over 1 year ago in RingCentral Phone 1 Under review

Do not push app updates before repo updated

With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an...
Erik Jacobsen 10 months ago in RingCentral Phone 2 Under review

When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well
Lyle Sines 3 months ago in RingCentral Phone 0 Under review

Company Fax Number option to enable and disable

We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax...
Aesthetic Desk 3 months ago in RingCentral Phone 0 Under review

User should be able to pick up calls placed on hold even if another extension ansewered their phone

Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be ...
Jason Hicks 11 months ago in RingCentral Phone 0 Under review

Transcribe Calls - On Demand

Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a ce...
Forté Music School 10 months ago in RingCentral Phone 0 Under review

Multiple Ringtones for internal/external calls

With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the deskt...
Sandra Helton about 2 months ago in RingCentral Phone 0 Under review

Display assigned extension number on phone screen

For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
Derrick Forshee about 2 months ago in RingCentral Phone 0 Under review