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Closed caption in Phone app

people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
Christy Stables 11 months ago in RingCentral Phone 0 Under review

Distinction between internal and external calls by ringtone

It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.
Ashlyn Brown over 1 year ago in RingCentral Phone 2 Under review

set the number of times an IVR loops to less than 3

I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't al...
Inventory Inventory over 1 year ago in RingCentral Phone 1 Under review

Incoming Caller ID should show the name and number on all plans.

Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Th...
Albert Michalec over 1 year ago in RingCentral Phone 1 Under review

If a user is 'Offline' exclude them from the call queues they are part of.

This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when...
Dacre Staines about 1 month ago in RingCentral Phone 0 New

Interrupting my current call

I need incoming calls to stop interrupting my current call. I would like to be able to see that someone is calling, but for the active call to take priority
Guest about 2 years ago in RingCentral Phone 3 Under review

Turn Off Extension Dialing Options

RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to th...
Kelsie Gissler over 2 years ago in RingCentral Phone 10 Under review

Have a way to limit toll charges from a whitelisted area code

We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit o...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Better fax failure messages and admin tracking dashboard

Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes ...
Dan Herrera over 1 year ago in RingCentral Phone 1 Under review

Allow Presence line call routing or forwarding back to originating extension

An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be route...
Carlos Couto 7 months ago in RingCentral Phone 0 Under review