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RingCentral Phone

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Poly Rove 30

The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devi...
Nicholas Boyd 6 months ago in RingCentral Phone 0 New

Create shortcut on home page to Ring Settings

On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other ...
Gary Braniff 6 months ago in RingCentral Phone 0 New

Reach into multiple Inboxes to listen to and administer more than just your own inbox

I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inb...
Doug Ritchie 6 months ago in RingCentral Phone 0 New

Recording message after customer has been put on hold

When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer...
Amanda Bartlett 6 months ago in RingCentral Phone 0 New

Caller ID on a Presence Button

We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We t...
Phil Giordano 6 months ago in RingCentral Phone 1 New

Unlimited rings to user. Never go to Voice Mail

Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.
Z.kts Admin 6 months ago in RingCentral Phone 0 New

Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.

Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
Tester Account 6 months ago in RingCentral Phone 0 New

Automated SMS when client leaves a voicemail

We would like to send an automated message to clients when they leave a voicemail simply indicating that we received the message and will address their concerns as soon as possible.
Front Desk 6 months ago in RingCentral Phone 0 New

Bulk Contact Upload for Polycom desk phone

Currently contacts have to be manually added to Polycom VVX 410 - the phone cannot pull the imported contacts from the RingCentral cloud. A resolution for this would be much appreciated.
Ashley Gibson 6 months ago in RingCentral Phone 0 New

Unique ringtone for Voicemail alerts

Would really appreciate custom ringtones for Voicemail alerts. I use RingCentral partly as a pager where people leave their number for me to call back, but with the gentle default alert, it's not necessarily catching my attention (especially at ni...
Bryan Chung 6 months ago in RingCentral Phone 0 New