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@mention team inside another team

We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature re...
Jeromy Mallory 3 months ago in RingCentral Phone 1 New

Ability to anounce and see the participants of a conference call.

Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
Asimina Georgakopoulou 6 months ago in RingCentral Phone 0 Under review

Allow transfers directly to the dial by name directory

Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact...
Corey Buskirk almost 3 years ago in RingCentral Phone 1 Under review

Show Presence as Not Available once call is initiated instead of waiting for call to connect

At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was init...
Kiley Loveall over 1 year ago in RingCentral Phone 0 Under review

Call transcription to text

Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
Marisa Horton over 1 year ago in RingCentral Phone 0 Under review

Add DTMF as softkey during an active call

We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they wa...
Ricky Coffey about 1 month ago in RingCentral Phone 0 New

Ability to add custom speed dial button to yealink phones from the portal

I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
Nick Papafotopoulos 9 months ago in RingCentral Phone 0 Under review

Allow option to remove call queue managers from receiving call queue notifications

When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
Guest about 3 years ago in RingCentral Phone 13 Will not implement

Auto reply that number is disabled for SMS

Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS. I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.
Radney Porcioncula over 2 years ago in RingCentral Phone 2 Under review

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner about 3 years ago in RingCentral Phone 5 Future consideration