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RingCentral Phone

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Customize Audio for Call Park

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...
Logan Kesselring 16 days ago in RingCentral Phone 7 New

Enter Key in Phone App generates hashtag tone.

When I am in a call and talking to an IVR, the hashtag key is use often. If the Enter key on my numeric keypad generated, that would save time and trouble. Currently the Enter key does nothing, so why not right???
Kevin DeBinder 8 days ago in RingCentral Phone 0 New

Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro about 2 months ago in RingCentral Phone 1 New

Status feature

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
Olivia McCaleb 3 days ago in RingCentral Phone 0 New

Dont Force the App to open when calling through extension

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...
John Hanna 3 days ago in RingCentral Phone 0 New

Custom DNC

RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called. I would like to be able to upload a list of p...
Allen H 16 days ago in RingCentral Phone 1 New

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 8 Under review

MVP Desk Phone License With No DID

Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causi...
Arick Hauschild about 1 month ago in RingCentral Phone 0 New

Speed Dial: Company wide directory for Speed Dial

Our company has several dozen contacts that everyone in the office uses.We don't want to have to WASTE TIME programing each phone with the names and numbers.We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and name...
over 2 years ago in RingCentral Phone 28 Future consideration

Shared SMS were multiple users can receive and send SMS on specific number

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger almost 2 years ago in RingCentral Phone 18 Planned