Skip to Main Content

RingCentral Phone

Showing 81

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 15 days ago in RingCentral Phone 0 New

Different Ring Tones

Ability to set a different Ring tone for internal Extension to Extention calls than main number incoming calls. Each extention would know it is another employee calling them.
Kirk Stubblefield about 1 month ago in RingCentral Phone 0 New

voicemail auditing by administrators

One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was crea...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Dial a call queue from a button

At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Ability for agents to see their schedule Weekly.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
Diana Perez 18 days ago in RingCentral Phone 0 New

Stop the help bubbles

Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.
Kyle Kasmer 1 day ago in RingCentral Phone 0 New

Text Icons NEED to be different for different numbers

When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last perso...
Amanda Piela 9 days ago in RingCentral Phone 0 New

Blocking unknown numbers

I would like to block the callers with an "Unknown caller." in the caller ID
Jorge Batres 9 days ago in RingCentral Phone 1 New

Enable editing of VVX450 softkeys

The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed cal...
Vishal Gajipra 12 days ago in RingCentral Phone 0 New

Centralized viewing of voicemails, texts, call logs, contacts

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...
Nick Farquhar 16 days ago in RingCentral Phone 0 New