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RingCentral Phone

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Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest almost 2 years ago in RingCentral Phone 5 Future consideration

Bulk delete for sms messages

we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
HR LP Industrial 11 months ago in RingCentral Phone 0 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest over 1 year ago in RingCentral Phone 2 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner about 2 years ago in RingCentral Phone 3 Future consideration

Show DND status on Desk phone for colleagues to know.

Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
Brock Kimball about 2 years ago in RingCentral Phone 2 Future consideration

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest almost 2 years ago in RingCentral Phone 5 Future consideration

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest about 2 years ago in RingCentral Phone 2 Future consideration

Caller ID name should be visible for Toll Free

Our Caller ID shows up as different for each phone in our office
Guest about 2 years ago in RingCentral Phone 1 Future consideration

Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest about 2 years ago in RingCentral Phone 0 Future consideration