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RingCentral Phone

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Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest about 2 years ago in RingCentral Phone 4 Implemented

Add the call queue option in RC Phone app available in RC MVP App

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
Annabelle Bertrand 9 months ago in RingCentral Phone 3 Implemented

REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Allow users to pickup a call ringing on another Extension

Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension. For example, lets say we have 10 users in a queue and 3 are away from their desk. However, o...
Guest about 2 years ago in RingCentral Phone 3 Implemented

"Off Hook" auto dialing

I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without ...
Guest over 1 year ago in RingCentral Phone 4 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates about 2 years ago in RingCentral Phone 2 Implemented

Call Pickup group

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...
Guest almost 2 years ago in RingCentral Phone 2 Implemented

Provide enable/disable slider for queue members

Allow queue members to be turned on and off with a slider like ring groups.
Chris Waddington about 2 years ago in RingCentral Phone 4 Implemented