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Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
Brittany Banks 6 days ago in RingCentral Phone 1 New

Call Queue - Call Logs - Filtering options

It would be nice to be able to filter with more options the Call Queues Call Log. I.E : Only missed calls, which is not possible actually.
Corentin LAUNAY 7 days ago in RingCentral Phone 0 New

Schedule Send

To schedule send on a text can be really beneficial and can be used for reminders etc.
Gitty Tauber 7 days ago in RingCentral Phone 0 New

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott 7 days ago in RingCentral Phone 0 New

Auto-text for unanswered phone calls

It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
Hiyas Rochee Barbaza 7 days ago in RingCentral Phone 0 New

Changing Dialing Codes

A way to change the dialling code so that it appears as if you are calling from a local number each time
Simon King 9 days ago in RingCentral Phone 0 New

Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle 11 days ago in RingCentral Phone 0 New

External Number on Presence

We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
Ronnie Godoy 12 days ago in RingCentral Phone 0 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller 12 days ago in RingCentral Phone 0 Under review

Turn off queue automatically if agent is inactive on computer for x amount of time.

Turn off queue automatically if agent is inactive on computer for x amount of time.
Cary Urowitz 13 days ago in RingCentral Phone 0 Under review