RingCentral Phone

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.

It would be nice to be able to filter with more options the Call Queues Call Log. I.E : Only missed calls, which is not possible actually.

To schedule send on a text can be really beneficial and can be used for reminders etc.

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO

It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.

A way to change the dialling code so that it appears as if you are calling from a local number each time

We receive at least 28 spam calls every week; please do more to stop this.

We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination

Turn off queue automatically if agent is inactive on computer for x amount of time.