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RingCentral Phone

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Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.

I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch b...
Ashley Hafen 2 months ago in RingCentral Phone 1 New

@mention team inside another team

We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature re...
Jeromy Mallory 16 days ago in RingCentral Phone 1 New

Have an option for an alternative ring tone for direct dial numbers.

I know when our office phones are ringing and my staff answer the calls. If someone has my direct dial, it is the same ring tone. It would be immensely helpful if I could select a different ring tone for calls intended for me personally. I am sure...
Marilyn Bash about 1 month ago in RingCentral Phone 0 New

Ability for Cell phone app to have different ring assignment than desktop app

Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions. I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ...
Travis Hill about 2 months ago in RingCentral Phone 3 New

Hold Recording Should Resume Rather Then Restart

We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording should...
David Marden 9 days ago in RingCentral Phone 0 New

Sync RC status with Microsoft Teams

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher about 2 months ago in RingCentral Phone 0 New

Special ring tone when extension to extension called

I think it would be great if you had an automatic different ring tone when someone dialed an extension directly as opposed to an outside call. We don't always intercom, but sometimes use the extension which would alert coworker automatically of th...
David Reeve 3 months ago in RingCentral Phone 0 New

Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company number, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.

When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
Michael McLean 10 days ago in RingCentral Phone 0 New

Option to keep RingCentral phone call window open when answering from a paired deskphone

When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we d...
Trey Kuchinsky 11 days ago in RingCentral Phone 0 New

would like highlighter feature added to format tab where you can underline & bold text

highlighter option when sending messages in app
Judi Walters 11 days ago in RingCentral Phone 0 New