RingCentral Phone

we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.

Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...

Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.