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User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
over 2 years ago in RingCentral Phone 26 Planned

Press zero to repeat company greeting

Press zero to repeat the company greeting As of the moment when you press Zero after the company greeting it only routes you to the operator extension Zero dialing is only working when you're on a user/group greeting
ROXANNE GOMEZ 4 days ago in RingCentral Phone 0 New

Customer Service

Here is an idea, try having people that help rather then just open tickets and charge for bs.
Shelly Mabey 4 days ago in RingCentral Phone 0 New

International Calling Blocked by RC

For international calling, it would be beneficial for customers to be notified when a country has been blocked by RC on our account. Although in the international calling rates section in the admin portal all the countries are enabled, RC monitors...
Carolyn Almengor 4 days ago in RingCentral Phone 0 New

Different Ringtone for Transfers

Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
Ian Ward 4 days ago in RingCentral Phone 0 New

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 14 days ago in RingCentral Phone 0 New

Staff want a different ring tone for external calls verses internal calls.

They answer external calls during set hours, but answer internal calls at all times.
Deb Moretz 25 days ago in RingCentral Phone 0 New

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
over 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 20 Planned

Text Icons NEED to be different for different numbers

When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last perso...
Amanda Piela 8 days ago in RingCentral Phone 0 New

Blocking unknown numbers

I would like to block the callers with an "Unknown caller." in the caller ID
Jorge Batres 8 days ago in RingCentral Phone 1 New