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RingCentral Phone

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Send text to number from voicemail

It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one but...
Reed PETERSON 22 days ago in RingCentral Phone 1 Under review

Change or Remove Main Company Caller ID Option

We have no main company phone number. I recommend allowing the caller ID label "Main Company" to be edited or removed. This will prevent people from assigning an outgoing caller ID number that is not their site's when they think it is.
Mike Masi 26 days ago in RingCentral Phone 0 Under review

Customize Audio Conferencing Greeting

Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.
Michelle Staniec 26 days ago in RingCentral Phone 0 Under review

For Rotating Queue Call Handling, make the agent state Busy if calls are refused

For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when the...
Paul Hope 26 days ago in RingCentral Phone 0 Under review

Fax - suppress the header on transmissions to not list the sender's full name!

Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently...
Svetlana Farwell 27 days ago in RingCentral Phone 0 Under review

Voicemails /TEXT / Missed Calls Etc.

May we just have the phone number listed in subject line? That way if you have a large organization you know what number has called/texted/missed calls multiple times? This would be super helpful as my organization uses subject grouping in our out...
Krista Allen 27 days ago in RingCentral Phone 0 Under review

Calls coming into the HUD should have some type of alert or chime

when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices. The notification on the screen now is to small and often missed and there is no alert or sou...
Alex Cochrane 27 days ago in RingCentral Phone 0 Under review

Change User's Custom Status

I believe it would be beneficial for any supervisor to be able to change their subordinate's custom status AND availability (Available/DND/Invisible).For example, if an individual is out sick abruptly and commonly gets support calls directly, as a...
Austin Hamann 29 days ago in RingCentral Phone 0 Under review

Time in Status Tracker

I would like to have the ability to see how long someone has been in by clicking on their profile. It would also be great if this was a report in Administrative Settings.I.e., someone goes to a 1-hour lunch and I need to call them. I can see they'...
Austin Hamann 29 days ago in RingCentral Phone 0 Under review

Add integrations with MyCase CRM and others

To automatically tag the call with it's recordings to the client, claim or case in the CRM.
Jonathan Kaiser 29 days ago in RingCentral Phone 1 Under review