RingCentral Phone

We have a couple of agents that monitor the faxes. Please switch on fax viewing for multiple agents.

Please allow the ability to pull from all the Global Address Lists in Office 365. The calendar and contacts Office 365 sync option was available in the old app, however it is not available in the new unified RC app. The setting must give us the ab...

When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the...

The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an ext...

text to speech is very quick when having multiple lines with options. no pauses after dots or commas

It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.

We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the unde...

Can we have an option to remove "Press 1" for non-ringcentral number. it might not always be a good option depending on what needs to be done. if there is a call forward for being in a weak cell signal area. the app might not always ring.

I should be able to add as many SIP compatible desk phones to a single extension as I want without having to burn up any kind of licensing. Momentum Telecom can do this. 3CX can do this. Other SIP providers can do this.

If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.