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RingCentral Phone

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Conference Calling: Admin to change host code/participant code for security reasons

I'd like to add my voice to the chorus of those asking for the ability to change conference bridge numbers and host codes, for security reasons. It’s worrisome that RingCentral doesn’t allow this option.
over 2 years ago in RingCentral Phone 3 Under review

Please add the ability to turn off the user added initial email every time you add a user.

When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of ti...
Chris Derkach 9 months ago in RingCentral Phone 0 Under review

RingCentral Phone for Alexa

Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
SOHO Business Enterprises about 1 month ago in RingCentral Phone 0 Under review

RingCentral desktop app does not recognize commas Outlook calendar as pauses for phone numbers

RC desktop and Outlook calendars are synced. RC app recognizes phone numbers in Outlook appointment notes, but not commas as pauses for meeting passwords or extensions.
David Fineman about 1 month ago in RingCentral Phone 0 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two 7 months ago in RingCentral Phone 1 Under review

Stop Queue Call from Ringing on Offline Users!

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...
Matthew Lamb about 1 year ago in RingCentral Phone 3 Under review

Incoming Caller ID should show the name and number on all plans.

Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Th...
Albert Michalec 5 months ago in RingCentral Phone 1 Under review

Show Presence as Not Available once call is initiated instead of waiting for call to connect

At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was init...
Kiley Loveall 6 months ago in RingCentral Phone 0 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest over 1 year ago in RingCentral Phone 3 Under review

Call Recording: Ability to mute internal call recordings between staff

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...
Ryan Penn about 1 month ago in RingCentral Phone 0 Under review