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RingCentral Phone

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Custom Rule for calls with no caller ID

we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully ...
Paula Kershenstine 12 days ago in RingCentral Phone 0 New

Dual synchronization from phone to desktop application

Would like to see that the call presence when changed on the phone also update the app. So they do not have to always use the desktop application to put their phone into DND
Todd Poling about 2 months ago in RingCentral Phone 0 New

Snooze a Call Queue

There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very ...
Matt Hoffman 13 days ago in RingCentral Phone 0 New

Automated text status and the ability to book meetings through text options

if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps c...
Dakota Montavon 17 days ago in RingCentral Phone 0 New

Restart multiple phones at once

It would be nice to be able to reboot phones in bulk as opposed to having to resync one at a time.
James Njangi about 1 month ago in RingCentral Phone 0 New

Microsoft Store

Make the RingCentral Desktop App available for download and install via the Windows store.
Steven Sack about 2 months ago in RingCentral Phone 0 New

Poly Rove 30

The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devi...
Nicholas Boyd 17 days ago in RingCentral Phone 0 New

Call handling directly ringing the next extension.

Allowing the other forwarding set up of an extension to ring directly to an incoming call to the same extension when the owner of it is currently in line. No longer ringing or notifying again the extension that there's another incoming call but ju...
Ryan Sta. Ana about 2 months ago in RingCentral Phone 1 New

BCC Texting

We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
Pavani Jandhyala about 2 months ago in RingCentral Phone 0 New

Create shortcut on home page to Ring Settings

On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other ...
Gary Braniff 20 days ago in RingCentral Phone 0 New