RingCentral Phone

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...

Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails. The way I have managed to mostly ...

We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging g...

Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#