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RingCentral Phone

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Option to Disable Notification for a single Co-Recipient

Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable no...
Paul Dobbs 5 months ago in RingCentral Phone 0 Under review

Treat voicemail messages in the same way as call recordings and store in archive

Treat voicemail messages in the same way as call recordings: Store in Archive Make available to any properly authorised user Callers can leave messages containing important information (cancel an order, change of phone number, email address etc) a...
TONY MCGINTY over 1 year ago in RingCentral Phone 2 Under review

Remove ability to call an extension from an IVR menu

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.
Emma Murray 11 months ago in RingCentral Phone 1 Under review

Execute Command on Answer

The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered
Guest 11 months ago in RingCentral Phone 1 Under review

Pause followed by additional digits

I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Enabling one press Intercom from Polycom Deskphone

Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
Brock Kimball almost 2 years ago in Hardware / RingCentral Phone 4 Under review

Logoff button on the hotdesk phones to change the presence of the agent

We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flow...
Gary Morris 6 months ago in RingCentral Phone 0 Under review

Auto Delete Old Voicemails

have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30...
Ken OConnor 6 months ago in RingCentral Phone 0 Under review

Customize the time for Auto-answer

We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers g...
Guest over 1 year ago in RingCentral Phone 1 Under review

Click on user and view team members status from "My Team"

useful so I don't have to search the user to see why they are not available/everyone can use this
PATTY CASBURN BC 11 months ago in RingCentral Phone 3 Under review