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Granular User Management Permissions

I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings suc...
Elyse Watts almost 3 years ago in RingCentral Phone 1 Under review

Unlimited rings to user. Never go to Voice Mail

Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.
Z.kts Admin 3 months ago in RingCentral Phone 0 New

If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)

It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
Daniel Gonzalez 7 months ago in RingCentral Phone 0 Under review

Toll Free #s Showing United States instead Of Canada

Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
Goga Miric 7 months ago in RingCentral Phone 0 Under review

It would be great if we had a call forward busy call handling option where the call could go directly to voicemail

so when someone is on a call, the person is not bothered by a second call ringing
Coastal Telecom about 1 year ago in RingCentral Phone 0 Under review

User should be able to pick up calls placed on hold even if another extension ansewered their phone

Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be ...
Jason Hicks almost 2 years ago in RingCentral Phone 0 Under review

Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.

Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
Tester Account 3 months ago in RingCentral Phone 0 New

Add Granular Read/Write/Delete Role Permissions

I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone t...
Nick Rowland Corp about 3 years ago in RingCentral Phone 2 Future consideration

Add Back the Option to Transfer a Call Directly to Voicemail

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owne...
Guest about 3 years ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Change User's Custom Status

I believe it would be beneficial for any supervisor to be able to change their subordinate's custom status AND availability (Available/DND/Invisible).For example, if an individual is out sick abruptly and commonly gets support calls directly, as a...
Austin Hamann over 1 year ago in RingCentral Phone 0 Under review