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RingCentral Phone

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"floating window" for text messages in the ring app

Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do someth...
Jennie Williams 6 months ago in RingCentral Phone 1 Under review

You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.

There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a ...
Edward Lee 6 months ago in RingCentral Phone 0 Under review

Allow Queue Extension on Phone Line Keys through Presence

Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
Guest over 1 year ago in RingCentral Phone 0 Under review

Text-to-email, and voicemail transcriptions to email font point size is WAY TOO SMALL.

When iPhone OS and Android OS inbound RingCentral text messages, and RingCentral voice mail messages are transcribed to text, and subsequently emailed to the RingCentral user’s email client, the message font in the email client is so small it is u...
Steve Ochs 6 months ago in RingCentral Phone 0 Under review

Ability to Silence the Beep Letting You Know there is another call incoming

When taking back to back calls on weekends, we need the ability to turn off the beep for incoming calls. We are unable to hear the client on their end when the beep happens and have to ask them to repeat themselves. If multiple back to back calls ...
Scott Starkel 6 months ago in RingCentral Phone 0 Under review

Adding Caller ID to a single line

It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names
Ben Levine 6 months ago in RingCentral Phone 0 Under review

Block callers from Exchanges within area codes

Block callers from All Exchanges within an area code. 913 521 XXXX.
Stephen Shaffer 6 months ago in RingCentral Phone 0 Under review

Development Team - The proper use of the ignore button on an incoming call

When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the ca...
Lisa Williams 6 months ago in RingCentral Phone 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll 12 months ago in RingCentral Phone 0 Under review

"Your call is being recorded" message in different languages and selectable by user/group's needs.

When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would als...
Guest over 1 year ago in RingCentral Phone 0 Under review